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中華電信-整合性固網及數據業務受理供裝資訊系統(TOPS/Order)
Chunghwa Telecom Co., Ltd. – Integrated Fixed Line and Data Service TOPS / Order Information System. |
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| 張光耀博士畢業於國立臺灣大學資訊工程研究所，現任中華電信研究所副所長。超過25年致力於多樣化科技之應用發展以及大型資訊軟體專案管理與整合的實務經驗，並推動多年研發成果應用於視障等弱勢機構。 Dr. Chang received his doctoral degree from the department of computer science and information engineering, NTU. Currently he is the vice president of Chunghwa Telecom Telecommunication Laboratories. For more than 25 years, he dedicated his life to diversifying technology application development, implementation and integration of large scale software projects, and applying his long-terms R&D results to help the visually-impaired. |
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中華電信股份有限公司公司/電信研究所 副所長
Vice President, Telecommunication Laboratories, Chunghwa Telecom Co., Ltd. |
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學歷 台大資工所 博士
Ph.D., Department of Computer Science and Information Engineering, National Taiwan University. |
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工程背景出身的我，對技術之專研一直相當熱衷與投入，早期在工作上專案管理與規劃之探討較少接觸，也未能深入相關議題。直到民國89年奉派接手中華電信公司整合性固網及數據業務受理供裝資訊系統(TOPS/Order)的專案經理時，才深切感覺到大型專案系統開發不是用蠻幹精神就可達成。專案管理是需要有一系統化規劃分析的程序與方法，且越複雜與越龐大的專案，就更需要有完整性的管理機制運作，而專案管理的重要性也絕不低於技術開發之份量。
自TOPS/Order系統開發成功上線後，有幸能得到洪肇奎教授指導CMMI軟體發展程序，使得個人有機會將以往研發TOPS/Order系統之專案管理過程，再做一次檢視與體會專案管理之精髓。期間也承蒙吳宗成教授及黃明達教授給予資安技術與資訊管理的指導，使得我國政府公開金鑰基礎建設 (PKI)之功能研發能更具前瞻性與完整性。
謹此，非常感謝毛部長治國、呂董事長學錦、梁董事長隆星的信賴，賦與我帶領TOPS/Order大型資訊系統之專案經理角色，並感謝涂所長元光持續給予指導與鼓勵，以及所有參與專案開發團隊成員的努力與貢獻。abortion pill online abortion pill cytotec abortionredirect click here women that cheat |
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整合性固網及數據業務受理供裝資訊系統(TOPS/Order)是中華電信公司相當重要的大型資訊軟體系統之一，其涵蓋竣工前約30個介面系統(如訂芯線、配號、Hinet等系統)，以及竣工後約30個介面系統(如帳務系統、CRM系統、Data warehouse系統等)。原預定3年完成開發工作，然而由於該系統相當龐大(至上線時程式碼已超過200萬行)及涉及北中南區客戶意見不一、又缺乏專案管理機制、計畫時程無法有效掌握，以至於到第四年整體專案進度嚴重落後，工作士氣深受打擊。為促使該系統能順利上線，以因應各項電信業務快速發展需求，公司曾考量是否直接引進國外帳務開發大廠的技術與系統，後經審慎評估後，仍決定此核心技術需由本公司自行發展與掌握。
An integrated fixed network and TOPS/Order are very crucial major information software
systems. This project is involves with around 30 pre-generated interface systems (such as
ordering conductors, phone number assignment and Hinet etc) and about another 30 interface
system after initiating the project (such as MIS system, RM system and data warehouse).
Originally, we planned to spend 3 years on system development. However, given the massive
size of the system (the program codes have exceed 2 million when going live), unconsolidated
opinions from customers in different regions of Taiwan, lack of project management mechanism
and ineffective control for work schedule, the overall progress was seriously behind
schedule in the 4th year. All of these, of course, impacted the morale of the project
members. Our company has even considered directly introducing the technologies and systems
from some major MIS development vendors abroad to meet our target date and accommodate
the demand of fast development for all types of members in the stream of telecom industry.
However, after careful and discreet evaluation, we still decided to develop and control the
core technologies by ourselves.
於是在民國89年(專案發展第四年)指派本人擔任TOPS/Order系統研發的專案經理，以儘速完成系統開發任務。當時，個人也疑慮已跌到谷底的專案能否起死回生? 為能迅速止跌回升。當下，即著手下列專案管理機制：重新盤點專案範圍、需求重新確認、時程與成本重檢討、品質驗證程序訂定、建立三區客戶的信任、重新分析專案的整體風險因素等。
Accordingly, in 2000 (the 4th year of this project), I was designated to be the project
manager of developing TOPS/Order and my target was to complete this project as soon as
possible. Of course, I also had doubts and wondered if I can really rescue a project that
already hit a dead end? In order to stop the bleeding at once, I immediately built up the
following management mechanism: redefine the scope of project, reconfirm the requests,
review the work schedule and cost, establish a process to test the quality, build up mutual
trust with customers in North, Central and South Taiwan, and analyze the overall risk
factors for this project again.
制定專案管理機制後，我就向專案同仁表達個人會與此專案共存亡的決心，並獲得毛前董事長治國、呂董事長學錦、梁前所長隆星的信賴與支持，同仁的士氣得以快速加溫；同時，客戶也逐漸對本專案團隊產生信心，主動協助重新規劃及指導專案整體需求，並奉獻其累積超過10年以上在業務及流程經驗，共同完成3000多個測試案例，做為未來系統能否達到可上線之重要驗收準則。
After formalizing the above mechanism, I told the team members I will take care of this
project until the very end of the day, whether it succeeds or not. I also garnered the trust
and support from ex-chairman Chi-kuo Mao, Chairman Lu Shyue-ching, Director of Chunghua
Telecom Co., Ltd., Telecommunication Laboratories Lung-Sing Liang. Thus, we soon gained back
the overall momentum. Meanwhile, our customers |
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